Workshop: Communication with Respect and Empathy
The highlight of the programme was an interactive workshop led by Tereza Kolmačková and Anna Soldánová from the Library of the Czech Academy of Sciences, titled Beyond Data Stewardship: People First.
Tereza and Anna guided participants through real-life situations where they could practise effective communication in challenging or conflict-prone moments. Through short scenarios and hands-on exercises, participants learned how to respond to unclear requests, avoid escalating tension, and conduct conversations with respect and openness.
“It was like a wake-up call. I suddenly realised how much the tone of voice or the choice of words can influence the outcome of a conversation,” shared one of the participants.
The workshop clearly showed that data stewardship is not only about technologies and processes but, above all, about people – their needs, emotions, and ability to cooperate.